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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) Quality monitoring must already be installed
B) The Postgres database must already be configured
C) An ODBC DSN must be created for Enterprise Reporting
D) IBM Cognos 8 must already be installed

2. Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)

A) Tomcat directory
B) QM directory
C) PostgresSQL directory
D) SQL Server Files and directories
E) Program Files directory

3. For an Avaya Quality Monitoring Server, which three items should be backed up? (Choose three)

A) postgressql directory
B) Avaya Quality Monitoring Windows Register key
C) Avaya Quality Monitoring Database
D) eCorder directory

4. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) Search and Replay
B) Evaluations
C) System Administration
D) Reporting

5. It is strongly recommended to install the RedHat operating system (OS) from the kickstart file (ks.cfg).
When running the kickstart.exe for Avaya Contact Recorder, which three components are necessary to create a ks.cfg file? (Choose three)

A) The name of extra RedHat Package Manager (RPM) packages to be installed
B) The IP address of the Network Time Protocol (NTP) server
C) The /var partition size
D) The MAC address of the Network Interface Card (NIC) Eth0
E) The IP addresses of the network interfaces

Solutions: