BCS STEN : BCS Professional Certificate in Stakeholder Engagement

Exam Code: STEN

Exam Name: BCS Professional Certificate in Stakeholder Engagement

Updated: Sep 04, 2026

Q & A: 0 Questions and Answers

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BCS STEN Exam Syllabus Topics:

Section	Objectives
Topic 1: Communication and Interaction	- Listening and Response 1. Range of listening behaviours 2. Active listening techniques - Communication Fundamentals 1. Barriers to effective communication 2. Defining the communication process
Topic 2: Advanced Engagement Techniques	- Rapport and Problem Solving 1. Building rapport with stakeholders 2. Creative problem-solving techniques - Expectations, Negotiation & Conflict 1. Managing stakeholder expectations 2. Principled negotiation and conflict resolution (e.g., Thomas-Kilmann MODE)
Topic 3: Stakeholder Identification and Engagement	- Types of Stakeholders 1. Recognising stakeholder engagement needs 2. Identifying internal and external stakeholders - Stakeholder Analysis 1. Stakeholder prioritisation and management 2. Stakeholder planning and monitoring
Topic 4: Working with Groups and Facilitation	- Group Dynamics 1. Working with stakeholder groups 2. Group formation (Tuckman & Jensen model) - Facilitated Workshops 1. Elicitation and visualisation techniques 2. Roles and stages of facilitated workshops