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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following BEST describes four core concepts of patient- and family-centered care?

A) Patient engagement, family support, relationship-based care, and efficiency
B) Dignity and respect, information sharing, collaboration, and participation
C) Safe care, high quality care, optimal experience/satisfaction, and value
D) Patient experience, population health, cost reduction, and employee engagement

2. Which approach is MOST consistent with Design and Innovation when improving the discharge experience?

A) Focusing primarily on reducing printing costs for discharge materials
B) Standardizing discharge instructions without any patient or family input
C) Mapping the discharge process with staff only and implementing one-time changes
D) Including patients and families in co-design, testing prototypes, and refining discharge processes based on feedback and results

3. When reviewing patient experience survey data, a hospital unit ranks at the 67th percentile when compared to peers. How would this be explained to the team?

A) The unit is the 67th best performing unit in its peer group.
B) The unit has 67 percent of patients reporting they are satisfied.
C) The unit is performing better than 67 percent of its peers.
D) The unit needs to improve by 67 percentile points.

4. What would be included as part of a central process when applying Lean principles to health care?

A) Value stream mapping
B) Experience diagramming
C) Community interviewing
D) Mystery shopping

5. Which is the MOST effective example of staff recognition?

A) Sharing positive patient comments in the organization's newsletters
B) Thanking the staff for their efforts during a personal visit from the senior leader
C) Reading a positive patient letter during a town hall meeting
D) Posting patient experience scores in public areas for everyone to see

Solutions: