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Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco

This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

What Are the Topics Covered in Cisco 500-440 Exam?

In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:

• Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
• Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
• Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
• Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)
• Describe the features and functionalities of Cisco Unified CCE solutions (23%)

Who Is Cisco 500-440 Certification Exam Intended For?

As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.

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