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Facebook Certified Community Manager Sample Questions:

1. The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)

A) Reject all new membership requests
B) Remove all members who post in a non-local language
C) Set up post approval for all members
D) Use Group Insights to identify potential moderators
E) Encourage members to report content to admins

2. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Ignore the request on the basis that the membership criteria are well displayed
B) Ask the community to vote on allowing others in the group
C) Allow the 11-year-old as a member of the group so that they do not report the group
D) Respond to the complaint with a link to Facebook Community Standards

3. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A) Use an analytics tool to determine which content is best to provide.
B) Mute members who repeatedly violate group rules.
C) Post applicable community guidelines and pin that post as an announcement.
D) Tag members in every topic discussion to encourage them to comment.

4. A regional chapter of a nonprofit organization is under threat of closure from its national committee. The community manager has been invited to a meeting to provide evidence of the value that the local chapter brings to members in its geographic area and to discuss the proposed plans.
Which two actions should the community manager take to prepare for the meeting? (Choose 2)

A) Invite the community to submit their success stories so they can be shared with the national committee
B) Initiate a petition against the proposed closure and ask community members to circulate it widely
C) Send a message to each of the community members requesting their opinions of the proposed closure
D) Monitor sentiment across digital channels within the organization's area of focus

5. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Research popular content themes that may be relevant to the community.
B) Survey community members for their most frequently asked questions about content themes.
C) Review data for insights into high-performing content in the community.
D) Ask community members to share their most memorable community posts.

Solutions: