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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Multimedia profile
B) ANI validation rule
C) Desktop layout JSON
D) Call recording policy

2. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Dedicated Instance without SIP trunks
B) WebRTC desktop calling
C) Local Gateway with Webex Calling
D) Cloud Connected PSTN only

3. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?

A) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
B) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
D) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.

4. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Customer Activity Record
B) Agent Session Record
C) Agent Activity Record
D) Customer Session Record

5. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
C) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

Solutions: