EXIN ITILSC-SOA日本語 : ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)

ITILSC-SOA日本語 real exams

Exam Code: ITILSC-SOA-JPN

Exam Name: ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版)

Updated: Aug 08, 2026

Q & A: 14 Questions and Answers

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PeopleCert ITILSC-SOA Exam Reference

Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements

Who should take the ITILSC-SOA exam

The PeopleCert ITILSC-SOA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-SOA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-SOA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-SOA Exam then he should take this exam.

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What is the duration of the ITILSC-SOA Exam

  • Length of Examination: 90 minutes
  • Passing Score: 28 marks
  • Format: Multiple choices, multiple answers

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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:

SectionObjectives
Introduction to Service Offerings and Agreements- SOA Context
  • 1. Strategy Management for IT Services
  • 2. Design Coordination
  • 3. Business Case and ROI
- Service Management as a Practice
  • 1. Business Value
  • 2. Service Lifecycle
  • 3. Utility and Warranty
Service Portfolio Management- Service Portfolio
  • 1. Portfolio Methods
  • 2. Service Pipeline
  • 3. Service Catalogue Relationship
Supplier Management- Supplier Lifecycle
  • 1. Supplier Evaluation
  • 2. Supplier Categorization
  • 3. Contract Management
  • 4. Supplier and Contract Database
Demand Management- Demand Analysis
  • 1. Demand Modeling
  • 2. User Profiles
  • 3. Patterns of Business Activity
  • 4. Service Packages
Business Relationship Management- Customer and Business Relationships
  • 1. Customer Requirements
  • 2. Business Value Realization
  • 3. Stakeholder Communication
Service Level Management- Performance Management
  • 1. Service Improvement Plans
  • 2. Service Reviews
  • 3. Service Reporting
- Service Agreements
  • 1. Service Level Requirements
  • 2. Underpinning Contracts
  • 3. Service Level Agreements
  • 4. Operational Level Agreements
Financial Management for IT Services- Financial Processes
  • 1. Budgeting
  • 2. Accounting
  • 3. Cost Models
  • 4. Charging
  • 5. ROI and Value Analysis
Service Catalogue Management- Catalogue Structure and Maintenance
  • 1. Technical Service Catalogue
  • 2. Business Service Catalogue
  • 3. Catalogue Interfaces
Organizing, Technology and Implementation- Roles and Responsibilities
  • 1. Service Owner
  • 2. Process Practitioner
  • 3. Process Owner
  • 4. Process Manager
- Technology and Implementation Considerations
  • 1. Critical Success Factors and Risks
  • 2. Supporting Tools
  • 3. Technology Architecture
  • 4. Implementation Challenges

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