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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1B, 2C, 3D, 4A
B) 1C, 2D, 3A, 4B
C) 1C, 2B, 3A, 4D
D) 1A, 2B, 3C, 4D

2. In welchem ​​Prozess wird "Muster der Geschäftstätigkeit verstehen" als eine wichtige Rolle aufgeführt?

A) Nachfragemanagement
B) Erfüllung anfordern
C) Service Desk
D) Lieferantenmanagement

3. Welche der folgenden Aktivitäten werden durch das Aufzeichnen von Beziehungen zwischen Konfigurationselementen (Configuration Items, CIs) unterstützt?
1) Bewertung der Auswirkungen und Ursachen von Vorfällen und Problemen 2) Bewertung der Auswirkungen der vorgeschlagenen Änderungen
3) Planen und Entwerfen einer Änderung an einem vorhandenen Dienst
4) Planen einer Technologieaktualisierung oder eines Software-Upgrades

A) nur 1, 2 und 4
B) nur 1 und 2
C) Alle oben genannten
D) nur 1, 3 und 4

4. Prüfen, Handeln und Planen sind drei Phasen des Deming-Zyklus. Welches ist das vierte?

A) Messen
B) Implementieren
C) Tu es
D) Durchführen

5. Welche Art von Verbesserung soll durch den Deming-Zyklus erreicht werden?

A) Kontinuierliche Verbesserung
B) Schnelle, einmalige Verbesserung
C) Schnell gewinnt
D) Rentabilität innerhalb von 12 Monaten

Solutions: