Microsoft 74-338 : Lync 2013 Depth Support Engineer Exam

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Exam Code: 74-338

Exam Name: Lync 2013 Depth Support Engineer Exam

Updated: Oct 04, 2026

Q & A: 114 Questions and Answers

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Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Monitoring, Troubleshooting, and Support- Issue diagnosis and resolution
  • 1. Connectivity and federation issues
    • 2. Call quality troubleshooting
      - Monitoring tools and logs
      • 1. Monitoring reports and dashboards
        • 2. Centralized Logging Service (CLS)
          Client and User Experience Management- User provisioning and policies
          • 1. User enablement in Lync
            • 2. Conferencing policies
              - Client deployment and configuration
              • 1. Mobile and remote access configuration
                • 2. Lync client policies
                  Voice and Enterprise Communication Services- Telephony integration
                  • 1. SIP trunking
                    • 2. Gateway configuration and routing
                      - Enterprise Voice configuration
                      • 1. PSTN connectivity
                        • 2. Dial plans and normalization rules
                          Lync Server 2013 Architecture and Infrastructure- Core server roles and topology design
                          • 1. Edge server and external connectivity
                            • 2. Front End pool architecture
                              - Integration with Active Directory and DNS
                              • 1. Domain and forest requirements
                                • 2. Service location and records configuration

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet.
                                  Users are able to share screens remotely during conference calls. However, when they attempt to upload a Microsoft PowerPoint presentation, the sharing attempt fails with an error. You need to ensure that users are able to share PowerPoint presentations during Lync conference calls. What should you do?

                                  • A. Install and configure the Office Web Apps Server Components on the Lync Pool Server.
                                  • B. Install and configure an Office Web Apps Server in Lync Topology.
                                  • C. Install and configure Silverlight on the user workstations.
                                  • D. Install and configure the PowerPoint 2013 Viewer on the Lync presenter workstations.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Enterprise, with two Front End Servers and two Back End Servers. The Back End Servers are deployed in a high availability configuration. You create a Front End pool named pool.contoso.com and implement DNS load balancing for client access to the Lync servers. Your internal DNS records have the following configuration: _gc._tcp.contoso.com SRV priority 0, weight 100, port 3268 dc1.contoso.com_ldap._tcp.contos.com SRV priority 0, weight 100, port 389 dc1.contoso.com_kerberos._tcp.contos.com SRV priority 0, weight 100, port 88 dc1.contoso.com_sip._tls.contoso.com SRV priority 0, weight 0, port 5061, pool.contoso.com FrontEndServer1 A 192.168.1.10FrontEndServer2 A 192.168.1.11BackEndServer1 A 192.168.1.20BackEndServer2 A 192.168.1.21Pool01 A 192.168.1.10Pool01 A
                                  192.168.1.11 Your Lync 2013 clients fail to sign in automatically. The trace log of failed sign-in attempt is as follows: INFO :: QueryDNSSrv -DNS Name[_sipinternaltls._tcp.contoso.com]ERROR :: HRESULT failed: 80072726 = HRESULT_FROM_WIN32(::ShimWSAGetLastError()) . Failed to convert string IP to SOCKADDRERROR :: ResolveHostNameUsingGetAddrInfo getaddrinfo(pool.contoso.com) failed WARN :: ResolveHostName
                                  -getaddrinfo failed for pool.contoso.com ERROR :: ResolveHostNameUsingDnsQuery - DnsQuery(pool.contoso.com) failed WARN :: ResolveHostName - DNS lookup failed for pool.contoso.com ERROR :: ResolveHostName - Name resolution for pool.contoso.com failedERROR :: ResolveHostSyncResolveHostName failed ERROR :: GetDnsResults - did not get any resultERROR :: QueryDNSSrvGetDnsResults query: _sipinternaltls._tcp.contoso.com failed ERROR :: DNS_RESOLUTION_WORKITEM::ProcessWorkItemResolveHostName failed You need to ensure that internal Lync 2013 clients can sign in automatically. You also need to ensure that internal traffic is load balanced across the two Front End Servers. What should you do?

                                  • A. Create the following host records: PoolA192.168.1.10PoolA192.168.1.11
                                  • B. Create the following service record: _sipinternal._tls.contoso.com SRVPriority 0, weight 0, port 5061, FrontEndServer1.contoso.com
                                  • C. Create the following host records: SipA 192.168.1.20SipA 192.168.1.21
                                  • D. Create the following service record: _sip._tls.contoso.com SRVPriority 0, weight 0, port 5061, pool01.contoso.com
                                  • E. Create the following host records:PoolA192.168.1.20PoolA192.168.1.21
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #3

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. All users have Lync Mobile installed on their Windows mobile devices. Users report that they receive instant messages only when the Lync Mobile app is active in the foreground. You need to ensure that mobile users are able to receive instant messages at all times.
                                  Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Set up hosting provider federation between your organization and the Push Notification Service at Lync Online.
                                  • B. Upgrade the Lync 2010 Mobile app on the Windows mobile devices.
                                  • C. Enable Push Notifications and Federation from the Lync Server Management Shell.
                                  • D. Install the Lync Mobility components on the Edge Server.
                                  • E. Open port 5223/TCP outbound on the company firewall.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C  🗳️

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                                  Question #4

                                  You support a customer whose Microsoft Lync Server 2013 Enterprise environment that is configured with Enterprise Voice and Dial-in Conferencing. You remove the server that is hosting the File Store by using the Lync Topology Builder.
                                  You add and define a new file server and publish the topology. Conference attendees report that they no longer hear their names played when they join or leave a conference. You need to ensure that conference attendees hear their names played when they join or leave a conference. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Restart the Conferencing Announcement application.
                                  • B. Run the Test-CsDialInConferencing cmdlet.
                                  • C. Restart the Conferencing Attendant application.
                                  • D. Run the Set-CsDialinConferencingConfiguration cmdlet.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C  🗳️

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                                  Question #5

                                  You support a customer whose network environment includes a Microsoft Lync Server 2013 Enterprise Pool configured with Enterprise Voice and dial-in conferencing. All servers run Windows Server 2012, and all client computers run Windows 7 64-bit. All users dial in to conferences. Users report that dial-in conferencing settings are not consistent between sites, and that this is affecting their
                                  conferencing experience. You need to ensure that dial-in conferencing settings are consistent between all Lync sites. What should you do?

                                  • A. Modify the global settings, and then run the Remove- CSDialInConferencingConfiguration cmdlet against each site.
                                  • B. Run the Remove-CSDialInConferencingConfiguration cmdlet against the global dial-in conferencing settings.
                                  • C. Run the Move-CsConference Directory cmdlet.
                                  • D. Run the Remove-CsConferenceDirectory cmdlet.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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