Oracle 1z0-456 : Oracle Fusion Customer Relationship Management 11g Sales Essentials

1z0-456 real exams

Exam Code: 1z0-456

Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials

Updated: Sep 01, 2026

Q & A: 133 Questions and Answers

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Oracle 1z0-456 Exam Syllabus Topics:

SectionObjectives
Sales Forecasting and Reporting- Forecasting methods
  • 1. Quota and target management
    • 2. Pipeline forecasting
      - Reports and analytics
      • 1. Standard sales reports
        • 2. Performance dashboards
          Accounts and Contacts Management- Data quality and duplication management
          • 1. Duplicate prevention strategies
            • 2. Data enrichment and validation
              - Customer data management
              • 1. Contact relationship management
                • 2. Account creation and hierarchy
                  Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                  • 1. Customer relationship management principles
                    • 2. Fusion CRM architecture overview
                      - Navigation and user interface
                      • 1. Personalization and user preferences
                        • 2. Sales dashboard and workspace navigation
                          Application Administration and Setup- System configuration
                          • 1. Sales application setup
                            • 2. Business process configuration
                              - Security and roles
                              • 1. Access control configuration
                                • 2. User roles and permissions
                                  Sales Process Management- Opportunity management
                                  • 1. Opportunity lifecycle and stages
                                    • 2. Forecasting and pipeline management
                                      - Lead management
                                      • 1. Lead creation and qualification
                                        • 2. Lead conversion processes

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question 1

                                          A company has to assign sales representatives to leads opportunities based on the size and location of the customer and the skills of the sales representative. Which three dimensions must be enabled while configuring territories?

                                          A. Geography
                                          B. Organization Type
                                          C. Account type
                                          D. Customer Size
                                          E. Product


                                          Question 2

                                          Identify three rule set components used to define rule-based assignment for work objects in Assignment Manager.

                                          A. Work Object
                                          B. Filter Settings
                                          C. Rule Action
                                          D. Rule Set Type
                                          E. Candidate Object


                                          Question 3

                                          Select two criteria that must be met for salespeople to submit their forecasts.

                                          A. forecast before forecast due date
                                          B. forecast before territory freeze date
                                          C. territory freeze date past forecast due date
                                          D. forecast past forecast due date
                                          E. forecast past territory freeze date


                                          Question 4

                                          The sales manager has accidentally created -several custom fields with incorrect data types. Identify the correct set of steps to be performed to correct the Field types for the new custom fields.

                                          A. Delete the fields and recreate the Fields.
                                          B. Remap the fields to the correct field types.
                                          C. Rename the fields, save, and go back and change the field types.
                                          D. Modify the custom fields with correct Field types.
                                          E. Rename the fields, save, and create new fields with thecorrect field types.


                                          Question 5

                                          You are the administrator in charge of Oracle Fusion CRM configuration for your company. While configuring products, you identify a gap where Fusion doesn't provide a default method of capturing company's custom account code.
                                          Select the two possible methods used to customize the application and capture the data.

                                          A. Run a SQL command to alter the database and add a column for the account code.
                                          B. Use a Descriptive flexfield.
                                          C. Use Oracle Pane Composer to modify the product page.
                                          D. Use a Key flexfield.
                                          E. Use an Extensible flexfield.


                                          Solutions:

                                          Question 1
                                          Answer: A,C,D
                                          Question 2
                                          Answer: B,C,D
                                          Question 3
                                          Answer: A,E
                                          Question 4
                                          Answer: E
                                          Question 5
                                          Answer: B,E

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