Microsoft 77-731 : Outlook 2016: Core Communication, Collaboration and Email Skills

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Exam Code: 77-731

Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills

Updated: Jun 22, 2026

Q & A: 35 Questions and Answers

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Languages: English, Arabic (Saudi Arabia), Chinese (Simplified), Chinese (Traditional), Dutch, German, Spanish, French, Japanese, Korean

Retirement date: none

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • manage multiple accounts, add an account Print and save information
  • Navigation Pane, configure reviews
Topic 2
  • add cc and bcc to messages; ; request a delivery or read receipt
  • create messages by using Quick Parts
Topic 3
  • save message attachments; preview attachments; save messages in alternate formats
Topic 4
  • Sort messages, move messages between folders
  • add new local folders, apply categories
Topic 5
  • create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant
Topic 6
  • Create a message; add or remove message attachments
  • add tracking and voting options
Topic 7
  • forward and reply to messages
  • configure basic Auto Archive settings
  • clean up messages, mark a message as read or unread
Topic 8
  • adjust viewing details for calendars, modify calendar time zones
  • set free or busy status for calendar items
Topic 9
  • Customize reply messages, change text formats for all outgoing messages
Topic 10
  • Manage the Outlook environment for productivity
  • Print message, calendar, contact, or task information
Topic 11
  • configure Junk Email and Clutter settings
  • flag outgoing messages for follow up
Topic 12
  • Set calendar item importance, forward calendar items, configure reminders
  • display multiple calendars

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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