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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define the rule type as an alert
B) Define a rule for the individual Customer business object
C) Define notification placeholders
D) Define a condition for the agent field

2. Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.

A) Special stock
B) Locked stock
C) Plant stock
D) Consignment stock

3. How do you maintain a service catalog after you have released it?

A) You create a new version of the current catalog
B) You change the usage of the current catalog
C) You delete the current catalog and create a new catalog
D) You update the structure of the current catalog

4. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Administrator
B) Application and user management
C) Scoping
D) Fine tuning

5. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answer to this question.

A) Language adaption
B) Mush-ups
C) Code list restrictions
D) Page layouts

Solutions: