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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Highlighting the customers' ITIL Service Management issues.
B) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Identifying competitors who are engaging with the customers.

2. With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A) director of distributed systems
B) director of mobile applications
C) director of service management
D) director of performance testing

3. Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)

A) H automation of event correlation
B) monitor automation
C) cross-domain reporting
D) real user monitoring
E) log analytics
F) B storage tracking

4. According to Gartner Research which IT processes are vital when implementing a strongly integrated HP APM solution? (Select two.)

A) infrastructure availability
B) predictive analytics
C) process orchestration
D) deep application diagnostics
E) virtual tracking

5. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) QA test director
B) security analyst
C) HVP of applications
D) Windows administration manager
E) database administrator
F) LOB manager for application support

Solutions: