Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test:

• Baseline Application Functionality
• Architecture and Security
• Proven Practices for Implementation
• Business Cases / Use Cases

ServiceNow CIS-CSM Exam Syllabus Topics:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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ServiceNow, a multinational multibillion dollar giant, offers IT service delivery tools to one of the leading markets. ServiceNow offers ITSM and SAM solutions for the end-to-end life-cycle maintenance of applications on a single platform. ServiceNow helps you optimize the IT tools that minimize costs and compliance through automatic sourcing, power, and optimization, and aligns your tech requirements with your overall market objectives. Demand for experts from ServiceNow is growing. ServiceNow qualification offers members the knowledge and confidence to take full advantage of the ServiceNow platform. During the training and certification processes, participants will be able to develop, adapt, and build real-world scenarios and a hands-on approach.

Sample Questions

Sample Item - Incident Management:

If a parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem, which corresponding fields are updated on the child Incident(s)?

• Work Notes
• No updates are made to child Incidents
• Assignment Group, Work Notes, and related Problem
• Assignment Group and Work Notes

Sample Item - Problem Management:

When creating a problem record from an incident record, which element defines the field mapping between the two?

• ProblemV2Util script include
• ProblemUtils script include
• Problem created from system property (com.sn-problem.create_from_incident.attributes)
• Create Problem UI action

Sample Item - Change and Release Management:

Conflict detection in change management can identify conflicts from which of the following reasons?

• The changes schedule does not give appropriate lead time
• The change schedule is during blackout periods
• The change scheduled is outside of business hours
• Existing scheduled changes to the CI
• The CI is not in the maintenance window

Sample Item - Knowledge Management:

Each time a knowledge article is viewed, a record with the user identity and whether the articles was attached to a task, is added to which table?

• Knowledge Feedback [kb_feedback]
• Knowledge [kb_knowledge]
• Knowledge Search Log [ts_query_kb]
• Knowledge Use [kb_use]

Sample Item - Service Catalog / Request Management:

Which one of the following is proper syntax for accessing values of variables from a Record Producer script field?

• current.variable_name
• producer.variable_name
• g_form.getReference(‘variable_name')
• g_form.getVariable(‘variable_name')

Sample Item - Configuration Management Database (CMDB):

Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?

• Assignment Group
• Managed By
• Change Control
• Support Group

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