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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

A) Employee disengagement
B) Social loafing
C) Selective perception
D) Independent effort

2. A team is struggling to become productive but cannot decide who should do what.
How should the team leader attempt to resolve the problem?
Choose 1 answer

A) Disband the team because the problem cannot be solved
B) Coach the team through the difficult
C) Research the problem and impose a solution without argument
D) Resign as team leader

3. What is a purpose of employee performance evaluations?
Select one.

A) To evaluate the physiological symptoms of organizational functionality
B) To assess the physiological symptoms of organizational dysfunctionality
C) To measure reliability of an employee's attitude toward customers
D) To serve as criteria against which management validates selection and development programs

4. A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

A) Change team membership
B) Use conflict resolution methods
C) Take a hands-off attitude
D) Impose a solution

5. Which theory of motivation focuses on 5 levels of needs, and further separates those needs by lower-order needs and higher-order needs?
Choose 1 answer

A) Two-Factor Theory
B) Maslow's Hierarchy of Needs Theory
C) McGregor's Theory X and Theory Y
D) McClelland's Theory of Needs

Solutions: