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NEW QUESTION # 38
Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases.
Which two users are able to fulfill this request?
Choose 2 answers
- A. A user with Read Permission on account.
- B. A user with the Manage Cases Permission
- C. A user with manager role above the agent.
- D. A user with the System Administrator profile.
Answer: B,D
NEW QUESTION # 39
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?
- A. Create a workflow role to update the Event Date Field.
- B. Create a sharing rule so that other agents can view events.
- C. Create a campaign for agents to request event dates.
- D. Create an approval process on the Campaign object.
Answer: C
NEW QUESTION # 40
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
- A. Case Assignment Rules.
- B. Case Dashboard Refreshes.
- C. Case Scheduled Reports.
- D. Case Escalation Rules.
Answer: D
NEW QUESTION # 41
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers
- A. Share the R&D folder with Support Managers with Edit Access.
- B. Share the Support Reports folder with Support Managers with Edit Access.
- C. Share the Helpdesk folder with Support Agents with View access.
- D. hare the Support Reports folder with Support Agents with View Access.
Answer: B,C
NEW QUESTION # 42
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?
- A. Celebrations are unable to be added to a path.
- B. Path can include guidance and key fields for each stage.
- C. The Owner field can be edited in the key fields Panel.
- D. Kanban views for Path must be configured manually.
Answer: B
NEW QUESTION # 43
An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
- A. Edit the profile for the users to remove Delete access from the objects.
- B. Use a muting permission set with a permission set group to mute selected permissions.
- C. Create a new role that prevents Delete permissions from rolling up to the users.
- D. Create a new permission set that has Delete access deselected for the objects.
Answer: B
Explanation:
Explanation
Muting permission sets allow you to remove permissions that are granted by a permission set group.
References: https://help.salesforce.com/s/articleView?id=sf.perm_sets_muting.htm&type=5
NEW QUESTION # 44
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
- A. Existing field values will remain unchanged.
- B. Existing field values will be Converted.
- C. Existing field values will be deleted.
- D. Existing auto number field to Text is prevented.
Answer: D
Explanation:
Explanation
One thing that an administrator should be aware of before changing an auto-number field to text field is that this change is prevented by Salesforce; it cannot be done because it would cause data loss and inconsistency.
Auto-number fields are fields that automatically assign unique numeric values to each record; they cannot be changed to text fields because text fields do not have this functionality and may allow duplicate or invalid values. Existing field values remaining unchanged, being converted, or being deleted are not things that would happen before changing an auto-number field to text field because this change cannot happen at all.
References: https://help.salesforce.com/s/articleView?id=sf.fields_about_auto_number.htm&type=5
NEW QUESTION # 45
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
- A. Change the Case Priority.
- B. Re-assign the Case.
- C. Send email notifications.
- D. Re-open the Case.
Answer: B,C
Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.
References:https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 46
The Support team at Ursa Major Solar prefersusing split list views on the case homepage. Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?
- A. Split views are only available on standard objects.
- B. Filter by a single shipment record type in the list view.
- C. Include the Shipments tab on the app's navigation bar.
- D. Add the Manage List Views permission for support users.
Answer: A
Explanation:
Explanation
Split views are a feature that allows users to view records as asplit list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments.
References:https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5
NEW QUESTION # 47
An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
- A. Enable Opportunity Update Reminders
- B. Key Deals component on the homepage
- C. Set up Big Deal Alerts for the amount.
- D. Opportunity warning in Kanban View.
Answer: C
NEW QUESTION # 48
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
- A. Create a user-based sharing rule and an ad-hoc case team.
- B. Create a predefined case team and an assignment rule.
- C. Create an auto-response rule and a public group.
- D. Create a queue and a criteria-based sharing rule.
Answer: D
Explanation:
Explanation
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5
NEW QUESTION # 49
The administrator at AW Consulting has created a custom picklist field. Business users have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.
Which functionality is preventing the field type from being changed?
- A. Visualforce
- B. Formula fields
- C. Record types
- D. Javascript
Answer: D
NEW QUESTION # 50
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options
- A. Password Policy
- B. Login Hours
- C. Currency Locale
- D. Default Language
Answer: C,D
NEW QUESTION # 51
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
- A. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
- B. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
- C. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
- D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
Answer: A
NEW QUESTION # 52
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs forone product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
- A. Create a custom object for shoe designs.
- B. Configure a custom lookup field for shoe designs on the Product object.
- C. Add a custom master-detail field for shoe designs on the Product object,
- D. Usethe standard object for designs.
Answer: A,B
Explanation:
Explanation
To track shoe designs by products, prevent them from being deleted, and allow multiple designs for one product across various stages, the administrator should create a custom object for shoe designs and configure a custom lookup field for shoe designs on the Product object. This will create a one-to-many relationship between products and shoe designs, and allow users to link multiple shoedesigns to one product record. To prevent shoe designs from being deleted, the administrator can use validation rules or permissions. Adding a custom master-detail field for shoe designs on the Product object will create a many-to-one relationship, whichis not desired. Using the standard object for designs or configuring a validation rule will not meet the requirement.
References:https://help.salesforce.com/s/articleView?id=sf.customize_object_relationships_overview.htm&type=
NEW QUESTION # 53
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?
- A. Outbound Message
- B. Validation Rule
- C. Approval Process
- D. Process Builder
Answer: D
NEW QUESTION # 54
Cloud Kicks has asked the administrator to test a new screen flow that create contacts.
What are two key components of testing the flow?
Choose 2 answers
- A. Set Up a flow interview to test the flow.
- B. Test the flow in a sandbox.
- C. Use Debug to test the flow in Flow Builder.
- D. Run the flow using it to create contacts.
Answer: B,D
NEW QUESTION # 55
Which three items are available in the mobile navigation menu?
Choose 3 answers
- A. Lightning Home Page
- B. Lightning App Pages
- C. Utility Bar
- D. Chatter
- E. Dashboards
Answer: B,D,E
Explanation:
Explanation
Lightning app pages, Chatter, and dashboards are three items that are available in the mobile navigation menu.
The mobile navigation menu allows users to access different items in the Salesforce mobile app, such as objects, apps, or utilities. Users can customize their mobile navigation menu by adding or removing items and changing their order. References: https://help.salesforce.com/s/articleView?id=sf.app_nav_setup.htm&type=5
NEW QUESTION # 56
Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.
What should the administrator use to complete this request?
- A. Use a Roll-Up summary.
- B. Use a scheduled flow
- C. Use a record trigger flow.
- D. Use a scheduled process builder.
Answer: B
Explanation:
Explanation
A scheduled flow is a type of flow that runs at scheduled times on batches of records that meet certain criteria.
It can be used to count the number of open cases associated with each account and update the account with this value every Friday evening by using an assignment element to loop through the accounts and cases and assign the count value to a field on the account record. Using a record trigger flow, a scheduled process builder, or a roll-up summary field are not suitable options for this requirement because they would not run at scheduled times or on batches of records; they would run every time a record is created or updated, which may not reflect the accurate count of open cases at the end of each week. References:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_scheduled.htm&type=5
NEW QUESTION # 57
An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?
- A. The Username is not a corporate email address
- B. The Username is already in use.
- C. The Username is a fake email address.
- D. The username is less than 80 characters.
Answer: B
Explanation:
Explanation
One of the possible reasons why an administrator is unable to add a new user in Salesforce is that the username is already in use by another user in any Salesforce org. Usernames must be globally unique across all Salesforce orgs, so the administrator needs to choose a different username for the new user.
References:https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
NEW QUESTION # 58
A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
Which two ways should the administrator help the user log into Salesforce?
- A. Reset password on the user's record detail page.
- B. Log in as the user to unlock the user and reset the password.
- C. Reset the password policies to allow the user to login.
- D. Use the unlock button on the user's record detail page.
Answer: A,D
Explanation:
Explanation
To help a user who has attempted to log in multiple times and has been locked out of Salesforce, the administrator should reset password on the user's record detail page and use the unlock button on the user's record detail page. Resetting password will generate a new temporary password and send it to the user's email address. Using unlock will restore access for a locked-out user without changing their password or waiting for lockout period to end. Logging in as the user or resetting the password policies will not help a locked-out user log in to Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_passwords.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.users_unlock.htm&type=5
NEW QUESTION # 59
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