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NEW QUESTION # 29
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process?
- A. Set up a scheduled process in Process Builder.
- B. Use a process to update the account when it is edited
- C. Configure a scheduled flow in flow Builder.
- D. Create a workflow rule with an outbound message.
Answer: D
NEW QUESTION # 30
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
- A. Case Queues
- B. Web-to-Case
- C. Email-to-Case
- D. Case Escalation
Answer: B,C
NEW QUESTION # 31
At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.
What should the administrator use to deliver this requirement?
- A. Formula field
- B. Prebuild Macro.
- C. Flow Builder
- D. Approval Process
Answer: C
NEW QUESTION # 32
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?
- A. Create three sales processes. Create three record types and one page layout.
- B. Create one sales process. Create one record type and three page layouts.
- C. Create three sales processes. Create three record types and three page layouts.
- D. Create one sales process. Create three record types and three page layouts.
Answer: C
NEW QUESTION # 33
The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.
How should an administrator configure the custom object to meet this requirement?
- A. Configure an owner-based sharing rules.
- B. Uncheck grant access using Hierarchies.
- C. Set the default external access to private.
- D. Define a criteria-based sharing rules.
Answer: D
NEW QUESTION # 34
An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?
- A. Customize organization wide default
- B. Enable caching and autocomplete on login page
- C. Disable TLS requirements for sessions.
- D. Enable multi factor authentication
Answer: D
NEW QUESTION # 35
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
- A. The flow trigger is missing.
- B. The flow is inactive.
- C. The flow is read only.
- D. The flow URL is deactivated.
Answer: B
NEW QUESTION # 36
An administrator needs to create a one-to-many relationship between two objects with limited access to child records.
What type of field should the administrator use?
- A. Cross Object formula
- B. Lookup field
- C. Master-detail field
- D. Roll-up summary
Answer: C
NEW QUESTION # 37
When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
- A. WorkFlow Rule
- B. Flow Builder
- C. Approval Process
- D. Process Builder
Answer: B
NEW QUESTION # 38
DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.
What should an administrator review to troubleshoot this request?
- A. Update the field level security to view on fields that are updated in the process.
- B. Check if the user in the next approver is inactive or missing
- C. Review the page layout to ensure, the fields updated in the process are visible
- D. Add a delegated approver for the next approver in the process.
Answer: B
NEW QUESTION # 39
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?
- A. Create an approval process on the Campaign object.
- B. Create a campaign for agents to request event dates.
- C. Create a sharing rule so that other agents can view events.
- D. Create a workflow role to update the Event Date Field.
Answer: B
NEW QUESTION # 40
An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.
What should the administrator do to meet the deadline without increasing the budget?
- A. Build the dashboards manually to meet the deadline.
- B. Check the AppExchange for prebuilt Solution that can be easily customized.
- C. Hire a Consultant to build the custom dashboards.
- D. Train someone on the sales and marketing teams to build dashboards.
Answer: B
NEW QUESTION # 41
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers
- A. Chatter Post
- B. Auto launched Flow
- C. Field Update
- D. Email Alert
Answer: C,D
NEW QUESTION # 42
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
- A. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
- B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
- C. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.
- D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
Answer: C
NEW QUESTION # 43
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
- A. Flow builder
- B. Process builder
- C. Workflow rule
- D. Task assignment
Answer: A
NEW QUESTION # 44
An administrator has been asked to change the data type of an auto number to text field.
What should the administrator be aware of before changing the field?
- A. Existing field values will remain unchanged.
- B. Existing auto number field to Text is prevented.
- C. Existing field values will be Converted.
- D. Existing field values will be deleted.
Answer: A
NEW QUESTION # 45
The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance without errors even though several records had the value of Unrated in the Rating field.
How were these records added without error?
- A. Field-level security was set to Visible for all profiles.
- B. A global picklist value set was used to populate the picklist.
- C. The Restricted picklist checkbox was unchecked.
- D. The Add to All Record Types checkbox was selected.
Answer: C
NEW QUESTION # 46
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?
- A. Prebuilt Flow Templates.
- B. Prebuilt Auto-Responses.
- C. Prebuilt Email Templates.
- D. Prebuilt Quick Texts
Answer: B
NEW QUESTION # 47
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