Avaya 37820X Dumps - 100% Cover Real Exam Questions (Updated 66 Questions)
Real 37820X dumps - Real Avaya dumps PDF
NEW QUESTION 19
Refer to the Scenario: IT-FAC.
The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?
- A. IP Office tracks that information and It Is provided In a CSV format.
- B. IP Office does not track that Information but It is available using a third-party call accounting application.
- C. IP Office does not track that information but it is available with a call center application.
- D. IP Office tracks that information and It can be reviewed using the built-in reports.
Answer: D
NEW QUESTION 20
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. Any email address will work for Basic level users.
- B. The email domain name must match the company domain name.
- C. An email address is not required for Basic level users.
- D. The email address for Basic level users does not need to be unique.
Answer: B
NEW QUESTION 21
Which agent application uses the Communication Control Toolkit (CCT) function in Avaya Contact Center Select (ACCS)?
- A. one-X Agent
- B. Avaya Agent Desktop
- C. Agent Desktop Display
- D. Avaya Communicator
Answer: D
NEW QUESTION 22
Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
- A. 1600 series telephone sets
- B. Voicemail Pro
- C. Avaya one-X Mobile
- D. Avaya Session Border Controller for Enterprise
Answer: D
NEW QUESTION 23
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya one-X Communicator for Windows
- B. Avaya one-X Communicator for Mac
- C. Avaya Communicator for IOS
- D. Avaya Communicator for Windows
Answer: B
NEW QUESTION 24
With Avaya Equinox Meetings online is the maximum number of participants for a Preferred VMR?
- A. 50 participants
- B. 500 participants
- C. 25 participants
- D. 100 participants
Answer: A
NEW QUESTION 25
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
- A. They Improve and extend the mobile infrastructure.
- B. They can shift to cloud storage for data and Information.
- C. They decrease solution complexity by reducing features.
- D. They will gain greater flexibility.
Answer: D
NEW QUESTION 26
Refer to the Scenario: IT-FAC.
For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?
- A. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
- B. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
- C. 15 Standard licenses and 15 Standard HA licenses
- D. 15 Standard licenses; since HA Is included with the Standard license
Answer: D
NEW QUESTION 27
Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?
- A. The number of users outside of the office is increasing.
- B. Employees are requesting company provided mobile devices.
- C. More tech savvy workers are working in the midsize segment.
- D. Employees want access to tools to be more self-sufficient.
Answer: C
NEW QUESTION 28
Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
- A. To IP Office and anchored In IP Office: A-6
- B. Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
- C. Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
- D. Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
Answer: D
NEW QUESTION 29
Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. Predictive Outbound
- B. Scanned Documents
- C. MMS Text Messages
- D. Web Chat
Answer: B,D
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/101059091
NEW QUESTION 30
With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?
- A. One user with Office Worker licence, one user with Power User licence
- B. Two users with Avaya Equinox Conferencing host licences
- C. Two users with Power User licences
- D. Two users with Avaya Equinox Meetings Online virtual meeting rooms
Answer: D
NEW QUESTION 31
Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
- A. J129
- B. J139
- C. J179
- D. J169
Answer: A
NEW QUESTION 32
Which license is only available In a CapEx model?
- A. ASBCE
- B. Digital user
- C. Analog user
- D. AWFOS
Answer: C
NEW QUESTION 33
Refer to the Scenario: H&H Tick.
Based on the H&H Ticket scenario, which in Border Controller for Enterprise (SBCE) deployment would you recommend to provide secure, resilient SIP communications for Internal and mobile/remote representatives?
- A. A high availability deployment on two Dell servers
- B. A high availability deployment on two Portwell Cad servers
- C. A virtualized high availability Hyper-V deployment
- D. A high availability deployment on three Dell servers
Answer: B
NEW QUESTION 34
Your customer has standardized on Chrome as their browser, and they want to use WebRTC to access their IP Office'".
Which two soft clients would you recommend? (Choose two.)
- A. Avaya Communicator for Web
- B. Avaya one-X Mobile Preferred
- C. Avaya IX Workplace Web Client
- D. IP Office Web Client
Answer: A,B
NEW QUESTION 35
With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
- A. The built-in volume boost
- B. The color display
- C. The JBM24/JEM24 button module
- D. The J100 wireless module
Answer: B
NEW QUESTION 36
Refer to the Scenario: IT-FAC.
You plan to recommend that IT-FAC use the geo-presence feature to keep track of their security and maintenance personnel.
Which application and deployment option will provide this functionality?
- A. one-X Mobile Preferred using iOS or Android smartphones
- B. Avaya Communicator using iOS or Android smartphones
- C. Scopia Mobile using iOS or Android smartphones
- D. one-X Mobile Preferred using Windows smartphones
Answer: A
NEW QUESTION 37
Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?
- A. Only Owner/Admin level users can share files.
- B. All levels of users can share files.
- C. File sharing is not a capability within Avaya Spaces.
- D. Only Member level users and above can share files.
Answer: A
NEW QUESTION 38
With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?
- A. 500 viewers
- B. 100 viewers
- C. 50 viewers
- D. 25 viewers
Answer: A
NEW QUESTION 39
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