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Avaya 37820X : Avaya Midsize Solution Design Exam
Exam Code: 37820X
Exam Name: Avaya Midsize Solution Design Exam
Updated: Sep 12, 2026
Q & A: 66 Questions and Answers
37820X Free Demo download
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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Midsize Solution Portfolio | 20% | - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features - Licensing models and options |
| Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - LAN/WAN design and considerations - QoS planning and bandwidth requirements - VoIP and unified communications network design |
| Contact Center & Customer Experience Solutions | 10% | - Agent, supervisor, and reporting features - Contact Center Select architecture - Customer engagement design principles |
| Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Conferencing and collaboration applications - Integration with third-party systems - Mobility and remote worker solutions |
| Solution Sizing and Bill of Materials | 15% | - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning - Licensing requirements and calculation |
| Implementation & Migration Planning | 5% | - Deployment strategies and rollout planning - Migration approaches and risk mitigation - Post-deployment validation and support |
| Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
Avaya Midsize Solution Design Sample Questions:
Question #1
Your customer would like to use Deskphone mode, also called Shared Control, and they want to know if they need to replace any of their deskphones.
Which phone does not support Shared Call Control?
- A. DECT R4
- B. 1200 Series
- C. J129
- D. 1100 Series
Answer: D
Question #2
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It uses a line of ruggedized endpoints.
- B. It utilizes the WiFi network of APs.
- C. It operates on a separate DECT network.
- D. It supports off-premise connectivity.
Answer: A,B
Question #3
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email domain name must match the company domain name.
- B. The email address for Basic level users does not need to be unique.
- C. An email address is not required for Basic level users.
- D. Any email address will work for Basic level users.
Answer: A
Question #4
Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
- A. Add an E1 or T1 line with a combo card.
- B. Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
- C. Add a second Portwell SBCE to provide High Availability (HA).
- D. Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
Answer: A
Question #5
Your customer wants WIFI connectivity.
What Is the least costly Avaya DC- IP Phone model that supports WIFI connectivity?
- A. J139
- B. J179
- C. J169
- D. J129
Answer: D
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