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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a concern facing Healthcare companies that WebSphere Portal can assist with?

A) Improvements in speed, accuracy, personalization of members experience
B) Timely compensation from government health agencies
C) Integrated information about the care and medication that members are receiving
D) Retain the loyalty of members by improving customer experiences

2. What is another key value selling feature of WebSphere Portal?

A) It canbe programmed with a variety of user interfaces and take many forms to meet the users needs.
B) It is the simplest to install.
C) It has the lowest initial purchase price.
D) It has the ability to display graphics.

3. Regarding the 4 types of customer buying groups, which has the least influence over making the purchase decision?

A) A team of IT and Customer-facing groups
B) Primarily Customer-Facing Group
C) Primarily IT
D) Primarily Executive Office

4. What would NOT be a recommended next step to prepare for a customer call to sell Exceptional Web Experience?

A) Make sure you're engaging with the right department, the actual decision makers
B) Prepare a proposal that shows thebusiness value from the very beginning
C) Utilize a telemarketingscript to cold call customer lists
D) Take advantage of the links, the references, the resources that IBM has to offer to build your proposal

5. What is a key problem with using Open Source developed portals?

A) Total cost of ownership is much greater that just the acquisition cost
B) They are not popular with web developers
C) Development tools are expensive to acquire
D) They cannot utilize HTML markup

Solutions: