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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. When successful social businesses analyze their social data, what important areas should they search for?

A) Trends in evolving topics
B) Press releases from associated industries
C) Past stock prices of their competitors
D) Published patents in their industry

2. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Social Media plug-in
B) Media-Share plug-in
C) Notes Integrator plug-in
D) Status Updates plug-in

3. Who cares about Social Business at your customer site?

A) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
B) Only IT should control the requirements and specifications for Social Business.
C) Selling software and services should be your prime concern, not what the customer needs
D) Social Business strategy is not affected by internal requirements.

4. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Manufacturing and Supply Chain Management
B) Security
C) Operations and Human Resources
D) Accounting

5. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Review the features in the latest product releases to be ready for a customer product pitch.
B) Continue to focus your interaction with IT; they are the ones who buy our software
C) Return to hone the selling strategies you have known for years.
D) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.

Solutions: