Exam Code: C-C4H510-04
Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Updated: Jul 30, 2026
Q & A: 112 Questions and Answers
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| Schedule Exam | SAP Training |
| Exam Code | C_C4H510_04 |
| Reference Books | C4H440, C4H510 |
| Exam Price | $550 (USD) |
| Level | Associate |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Number of Questions | 80 |
| Duration | 180 mins |
| Passing Score | C_C4H510_04 - 63% |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Topic 2: Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Topic 3: Data Management | 8%-12% | - Master data handling - Data migration templates - Mass data maintenance |
| Topic 4: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 5: Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
| Topic 6: Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Topic 7: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Topic 8: User Management | 8%-12% | - Data restrictions and access control - Notification process configuration - Business roles and user setup |
| Topic 9: Service Objects | >12% | - Installed Base and usage in service tickets - Warranty Management - Registered Products and usage in service tickets |
| Topic 10: Service Business Process | 8%-12% | - Work distribution rules - Service ticket lifecycle - Service levels and categories - Time recording and fulfillment |
| Topic 11: Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
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